Refund policy

Return & Refund Policy

Thank you for shopping with us. We strive to ensure that you are satisfied with your purchase. Please review our return and refund policy below:

1. Eligibility for Returns

• Items must be returned within 7–14 days from the date of delivery.

• Products must be unused, unworn, and in original condition, including all original packaging, tags, and accessories.

• Returns are only accepted for items that are defective, damaged, or incorrect upon arrival, unless otherwise stated.

2. Non-Returnable Items

• Sale or clearance items (unless defective)

• Personalized or custom-made products

• Items that have been used, altered, or damaged by the customer

3. Return Process

• Please contact us with your order number, invoice number, and reason for return.

• Provide clear photos (if applicable) to support your request.

• Once approved, we will provide return instructions.

4. Refunds

• Refunds will be processed once the returned item has been received and inspected.

• Approved refunds will be issued via the original payment method.

• Please allow 5–10 business days for the refund to be reflected, depending on your payment provider.

5. Shipping Costs

• Original shipping fees are non-refundable.

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

6. Exchanges

• Exchanges are only available for defective or damaged items, subject to stock availability.

7. Late or Missing Refunds

• If you have not received your refund within the stated timeframe, please check with your bank or payment provider first.

• If the issue persists, contact us for further assistance.

If you have any questions, please feel free to contact our support team. We’re here to help!