Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy for both local (Malaysia) and international orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
You will receive a confirmation once your order has been shipped.

2. Local Shipping (Malaysia)

Estimated delivery time: 3–7 business days depending on location.
Shipping fees will be calculated at checkout based on your address and order size.
We work with trusted local courier partners to ensure timely delivery.

3. International Shipping

Estimated delivery time: 7–21 business days, depending on the destination country.
Shipping fees will be calculated at checkout.
International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

4. Tracking Information

5. Shipping Delays

Delivery times are estimates and may be affected by external factors such as customs clearance, weather conditions, or courier delays.
We are not responsible for delays once the parcel has been handed over to the courier.

6. Incorrect Address

Please ensure that your shipping address is accurate and complete.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible with your order details.
We will assist in filing a claim with the courier where applicable.

If you have any questions regarding shipping, please feel free to contact our support team. Thank you for your support!

Hotlines whatsApp : +601155600520

Email : carasetine@gmail.com

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