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Last Updated: June 2026

At Carasetine, we want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return, exchange, or refund subject to the terms outlined below. This Return & Refund Policy applies to purchases made through the Carasetine website and is divided according to the customer's delivery location.

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At Carasetine, we carefully prepare and inspect every order to ensure it meets our quality standards before shipment. Delivery times may vary depending on your location, customs clearance procedures, and local courier services.

Malaysia & Singapore

For customers located in Malaysia and Singapore, orders are typically delivered within 14 calendar days from the date your order is successfully placed and payment has been confirmed. Many orders may arrive earlier; however, we recommend allowing the full 14-day delivery period, especially during peak seasons, promotional campaigns, public holidays, or periods of high order volume.

Europe (EU Countries)

For customers located in Europe, orders are typically delivered within 24 calendar days from the date your order is successfully placed and payment has been confirmed. International shipments may require additional time due to customs inspections, import processing, local courier handling, and destination-specific delivery procedures. While many European orders arrive sooner, we recommend allowing up to 24 days for delivery.

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Carasetine is committed to sourcing quality materials from trusted suppliers around the world to create products that meet our standards for craftsmanship, authenticity, and performance.

Gemstones
Essential Oils
Skincare Ingredients and Herbal Raw Materials
Handmade with Care
Our Commitment to Transparency

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YES.

Carasetine is committed to sourcing and offering genuine gemstones for its jewellery collections. Our gemstone offerings generally fall into two categories: Natural Gemstones and Lab-Grown Gemstones. Both categories are genuine gemstones and are carefully selected based on factors such as authenticity, appearance, quality, durability, and overall suitability for jewellery craftsmanship.

To ensure complete transparency, every eligible gemstone jewellery piece comes with a Carasetine Authenticity Certificate. The certificate clearly states whether the gemstone is:

Natural Gemstone
Lab-Grown Gemstone

The certificate may also include details such as the gemstone type, jewellery description, certification reference number, and verification information. This allows customers to make informed purchasing decisions and provides confidence regarding the identity and origin of the gemstone used in their jewellery.

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The Carasetine Authenticity Certificate is a document provided with selected high jewelry pieces that contain genuine natural and lab gemstones. The purpose of the certificate is to offer transparency, confidence, and assurance regarding the gemstone included in the jewelery.

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Carasetine offers gemstone testing services designed to help customers better understand and verify their gemstones.

Gemstone testing involves examining a stone's physical and optical characteristics to determine its identity and distinguish natural gemstones from imitations, synthetic materials, glass substitutes, or other look-alike materials.

Depending on the service selected, assessments may include:

Visual inspection
Magnification analysis
Color examination
Surface observations
Basic gemstone identification techniques

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